24/7 Support
A demonstration of four support conversations: a price change, a delivery issue, payments failing, and new tills being installed on site.
Real people who know your setup. Online in seconds, on site when it needs hands, every hour of every day.
Two ways we turn up
Most things are fixed from here. The rest, in person.
Phone, email or your direct channel. Someone opens your actual setup and fixes it while service carries on.
Some things cannot be fixed down a phone line. When that happens we come to your venue.
Before you notice
Your site, your ordering and your payments are watched around the clock, so most problems are found and fixed before anyone in the venue looks up.
Yes. Nights, weekends and bank holidays. Venues trade when everyone else has gone home, so that is when cover matters most.
Yes, anywhere in the UK. We come out to install and set up on site, to train your team in person, to stand with you on launch night, and for callouts where hardware needs a person in front of it.
Phone, email and a direct channel set up at onboarding. Venues already live on Ordernised have a support line they can call seven days a week. Every route, numbers included, is listed on our contact page.
Anything stopping you trading: ordering down, payments failing, the site offline, a delivery going wrong mid service. Those jump every queue and page a human straight away.
The team that built your setup. No offshore script, no ticket black hole, and nobody asking you to explain your own menu structure from scratch.
Standard support is included with the platform. Around the clock priority cover and on site visits are part of our managed plans.
Whatever went wrong at nine on a Friday, we will tell you exactly how it would go now.