Sales Development Representative

Start informed conversations with restaurants and help the sales team meet businesses that could benefit from Ordernised.

The job

You will research potential customers, learn their likely operational challenges and open useful conversations by phone, email and other agreed channels. The role is about relevance, curiosity and disciplined follow-up. You will qualify interest, arrange appropriate discovery meetings and maintain clear records so an account executive can continue the conversation with context. You will receive coaching on the product, customer discovery and outreach rather than being expected to arrive with a large existing network.

What you would be doing

• Research restaurants and small hospitality groups within an agreed UK territory.
• Create concise, relevant outreach based on the business rather than generic volume alone.
• Ask initial discovery questions about ordering, current systems and operational priorities.
• Qualify interest and arrange suitable meetings with an account executive.
• Maintain accurate CRM activity, contact preferences and follow-up tasks.
• Share objections and market feedback with sales, marketing and product colleagues.
• Review meeting quality and outreach performance with your manager and improve your approach.

What we are looking for

• Clear spoken and written communication and comfort starting conversations.
• Good organisation and consistent follow-through on agreed actions.
• Curiosity about how restaurants operate and where software can help.
• Resilience when a prospect is not interested and willingness to learn from feedback.
• Customer-facing, sales or comparable practical experience; previous SaaS experience is not essential.

Useful, but not essential

• Experience using a CRM or prospecting tools.
• Hospitality or retail work experience.
• Experience in outbound sales or appointment setting.

Tools you might use

• CRM software
• Email
• Business calling tools
• Prospect research tools
• Spreadsheets

Your first 90 days

• Days 1–30Complete product and discovery training, shadow calls and practise relevant outreach.
• Days 31–60Manage a researched prospect list and book well-qualified meetings with accurate handovers.
• Days 61–90Maintain a consistent pipeline of accepted meetings and improve an agreed outreach-quality measure.

The practical bits

• 3 days per week in the Nottingham office and 2 days working remotely within the UK.
• 37.5 hours per week, Monday–Friday. Team hours are agreed with your manager. Customer-facing roles may occasionally require pre-arranged appointments outside standard hours.
• Occasional planned team or customer visits; approved expenses are reimbursed.

What we offer

• 30 days of annual leave plus public holidays
• A company pension contribution
• A £1,000 annual learning budget for courses, conferences or professional development
• A company laptop and role-appropriate equipment; engineering roles include a development setup
• Flexible start and finish times, agreed with your team around customer and collaboration needs
• Wellbeing support and regular development conversations with your manager
• Reimbursement of approved business travel and customer-visit expenses