Account Manager, UAE
Regional Merchant Success·Mid-level
Develop trusted relationships with UAE restaurant partners and help them move from onboarding to confident everyday use.
The job
You will manage a portfolio of independent restaurants and small hospitality groups in the UAE. Your focus will be understanding how each business operates, setting realistic expectations and keeping onboarding and ongoing support organised. You will work with regional sales and the wider product team to share context, identify adoption barriers and support appropriate growth.
What you would be doing
- Create account plans that reflect each partner’s locations, priorities and operational needs.
- Coordinate onboarding, training and launch check-ins with the relevant internal teams.
- Run regular reviews using adoption information and direct partner feedback.
- Manage renewals and identify account risks early with clear next actions.
- Coordinate issue resolution and keep partners informed in plain language.
- Spot appropriate multi-site or product expansion opportunities and collaborate with sales.
- Maintain accurate relationship notes and share regional feedback with product colleagues.
What we are looking for
- Experience in account management, customer success or hospitality technology support.
- Strong professional English and clear written customer communication.
- Ability to organise a portfolio and follow through on several commitments at once.
- Commercial awareness and confidence discussing customer goals and product value.
- Willingness to attend planned customer meetings across Dubai and, occasionally, the wider UAE.
Useful, but not essential
- Arabic-language skills or another language useful to the partner portfolio.
- Experience working with UAE hospitality businesses.
- Familiarity with SaaS onboarding, retention and account planning.
Tools you might use
- CRM software
- Customer support tools
- Video meetings
- Spreadsheets
- Product reporting
Your first 90 days
- Days 1–30Learn product workflows and build a clear understanding of the initial partner portfolio.
- Days 31–60Own onboarding and account plans with consistent meeting notes and follow-through.
- Days 61–90Lead structured partner reviews and resolve or escalate the most important adoption barriers.
The practical bits
- 3 days per week in the Dubai office and 2 days working remotely within the UAE.
- 40 hours per week, Monday–Friday. Team hours are agreed with your manager. Customer-facing roles may occasionally require pre-arranged appointments outside standard hours.
- Regular pre-arranged customer visits in Dubai, with occasional visits elsewhere in the UAE; approved expenses are reimbursed.
What we offer
- 30 working days of annual leave plus applicable public holidays
- Private medical cover for the employee
- An AED 5,000 annual learning budget for courses and professional development
- A company laptop, role-appropriate equipment and approved business software
- Flexible start and finish times, agreed around local customers and UK collaboration
- Regular development conversations and a say in regional product decisions
- Reimbursement of approved customer visits and business travel within the UAE
Apply
Four fields. That is the whole application.
No account, no portal, and no covering letter unless you want to write one. A person reads every application and replies either way.
- Introduction, 25 minutesDiscuss your interests, location, working arrangements and compensation expectations.
- Relevant experience, 45 minutesExplore your approach to customer relationships, commercial judgement and organisation.
- Customer scenario, 45 minutesRun a sample onboarding follow-up with a restaurant group whose site managers have different training needs.
- Meet the team, 30 minutesMeet a teammate, see how we work together and ask anything still open.